Support
Beam help and manual
The answers, the TVs Beam controls, and a real person when neither helps.
Set up Beam
01
Sign in and scan
Sign in with Apple or Google, allow local network access, and Beam scans your Wi-Fi for supported TVs.
02
Pair your TV's way
Approve on the TV, enter the code it shows, or scan that code with your camera. Some TVs need no code at all.
03
Take the remote
D-pad or trackpad, volume, channel, playback, and the other keys your TV allows.
The basic remote stays free. Some features are part of Beam Premium. Checked against Beam 1.13.0, November 2026.
Questions and answers
Which TVs does Beam work with?
Beam supports LG webOS and NetCast, Samsung Tizen and older Samsung smart TVs, Philips JointSpace, Roku, supported Sony BRAVIA sets, VIZIO SmartCast, Sharp AQUOS sets with IP control switched on, Hisense VIDAA, Panasonic VIERA sets from 2011 to 2023, TCL's own Linux smart TVs, Fire TV sticks, the Fire TV Cube and TVs with Fire TV built in on Fire OS, Vestel-made TVs with Virtual Remote switched on, Whale OS TVs such as ONVO, Orange TV decoders in France, and certified Android TV or Google TV devices with Google services. The phone and TV must be on the same Wi-Fi network. Sharp ships IP control switched off, so it has to be turned on in the TV's own settings before Beam can see the set at all. Apple TV, IR-only televisions and Android-based TVs without Google services are not supported, because other apps cannot control them over Wi-Fi.
Why can't Beam find my TV?
Check that your phone and TV are on the same Wi-Fi network rather than an isolated guest network, that the TV is powered on, that Beam has local network permission, and that network or mobile device control is enabled in the TV's settings. If your TV still does not appear, it may work only with an infrared remote, which no phone app can control over Wi-Fi.
Do I need to create an account?
Yes. Beam requires an account, and you sign in with Apple or Google before using the remote. TV discovery, pairing, and commands still happen directly over your local Wi-Fi and never pass through Beam's servers.
How does pairing work?
Pairing depends on the TV platform. LG webOS and Samsung generally use approval on the TV, and if an LG request goes unanswered, Use a code instead has the TV show a code. LG NetCast sets show a six digit code, and Samsung sets from 2014 and 2015 a four digit PIN. Philips, Sony, VIZIO, Hisense, Fire TV and Android or Google TV show a pairing code, which you can type in or scan with the camera, and so do Panasonic sets from 2018 on. Roku, Sharp, TCL, Vestel, Whale OS, Orange decoders and older Panasonic sets need no pairing code at all. Beam remembers the pairing on this device, so you only pair once.
Do I need a remote code list to set up Beam?
No. Beam is an app, not a physical universal remote, so there is no code list to look up. It finds supported TVs on your Wi-Fi by itself. Some TVs show a short pairing code on screen the first time, and you type it in or scan it with the camera. If you are looking for codes for a physical universal remote, that is a different product.
Which features are free?
Core D-pad, volume, mute, channel, back, and home controls are free. Trackpad, keyboard, quick launch, the input list, photo and video casting, and Customize remote are part of Beam Premium. Some features depend on what your TV allows.
Can I send photos and videos to my TV?
Yes, where the TV supports it. Google TV, Android TV and VIZIO sets take them over Chromecast built-in, and so do Sharp sets that have it. Many LG, Samsung, Sony, Philips and Hisense sets take them through the TV's built-in media sharing instead. Either way the TV pulls the photo or video from your phone over your Wi-Fi. Nothing is uploaded to Beam.
Beam can't turn my TV on.
Beam wakes a paired TV over the network, on TVs that support it, and only if the TV allows it. On LG, turn on Turn on via Wi-Fi under Mobile TV On or TV On with Mobile in the TV's settings. On Samsung, turn on Power On with Mobile under Network, Expert Settings. If the TV does not come on within half a minute, Beam says so and names the setting.
Is there an Android version?
Beam is an iPhone and iPad app, available on the iOS App Store. There is no Android version, and none is planned.
What data does Beam collect?
Technical diagnostics start enabled to help discover and support TV models, investigate failures, and improve reliability. You can disable future diagnostic upload and sharing in Settings while bounded local capture continues. Beam also uses RevenueCat for subscriptions and Sentry for reliability. TV commands, pairing secrets, keyboard or TV text, and photo content are not included in diagnostics. See the Privacy Policy for complete details.
TV List
- LG
- webOS and NetCast
- Samsung
- Tizen and older smart TVs
- Google TV
- Android TV
- Roku
- TVs and players
- Fire TV
- Fire OS
- Philips
- JointSpace
- Sony
- supported BRAVIA
- VIZIO
- SmartCast
- Sharp
- AQUOS, with IP control on
- Hisense
- VIDAA
- Panasonic
- VIERA
- TCL
- Linux smart TVs
- Vestel
- Hitachi, JVC, Finlux and more
- Whale OS
- ONVO and others
- Orange
- TV decoders in France
Apple TV, IR-only televisions, and Android-based TVs without Google services are not supported.
The full TV List gives each platform a row, with how it pairs and what to switch on at the TV first.
Delete your Beam account
This is how to delete your account in Beam Universal Smart TV Remote, by Beam. In the app, open Settings → Delete account and type the confirmation word. The account is deleted straight away.
Without the app, email support@beamremote.app with the subject "Delete my Beam account", from the address you signed in with or naming it in the message. We confirm by email and delete the account.
Deleting the account removes or de-identifies it and its personal data. Diagnostics tied to the account are irreversibly anonymized. Beam keeps only the limited records the law requires, or that security, fraud prevention or a dispute needs, and only for as long as that obligation lasts. Deleting the account does not cancel a store subscription: cancel that in the store you bought it from. The Privacy Policy has the detail.
Still stuck?
Email us and we'll get back to you. In the app, Settings → Contact us lets you report a problem or ask a question, and sends the app's diagnostics along with it.
support@beamremote.app